Delivery Information

Hazel Mountain Chocolate will deliver your order as soon as possible subject to your chosen chocolates being in stock. We process and ship orders within 2-5 working days from placing an order. To provide as cost effective delivery service as possible we use national and international registered post with DPD. You will be provided with tracking number. DPD delivers within 1-2 working days.

Delivery times and durations are subject to the terms of the shipping companies, this is completely out of our control. All shipments on orders are considered final transactions and cant be cancelled. 

Tax Charges

Tax Charges are levied depending upon product and country of destination. We do not accept any responsibilities for local custom regulations, and all products are shipped 'in good faith'.

Weather and local climate 

Hazel Mountain Chocolate is not able to take any responsibility for warm weather conditions where you live. All customers must agree to our 'warm weather notice' on the checkout pages.

Credit Card Security 

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use a secure shopify Ecommerce site. 


We strive to deliver our chocolates in the best possible condition but cannot be responsible for weather conditions locally, failure of local postal representatives or couriers who do not leave a notice of ' attempt to deliver' or inspections by local customs officers.

Failure to Receive

If you do not receive your order please inform us and if it has been returned to us we will offer to refund the cost of chocolate less any postal charges incurred by us.