Delivery Information

Hazel Mountain Chocolate will deliver your order as soon as possible subject to your chosen chocolates being in stock. We process and ship orders within 2-3 working days from placing an order however, we always strive to process them within 24 hours. To provide as cost effective delivery service as possible we use national and international registered post with DPD and registered An Post for international. You will be provided with tracking number. DPD delivers within 1-2 working days. 

Delivery times and durations are subject to the terms of the shipping companies, this is completely out of our control. All shipments on orders are considered final transactions and cant be cancelled. 


Tax Charges are levied depending upon product and country of destination. We do not accept any responsibilities for local custom regulations, and all products are shipped 'in good faith'.


Hazel Mountain Chocolate is not able to take any responsibility for warm weather conditions where you live. All customers must agree to our 'warm weather notice' on the checkout pages.


Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use a secure shopify Ecommerce site. 


We strive to deliver our chocolates in the best possible condition but cannot be responsible for weather conditions locally, failure of local postal representatives or couriers who do not leave a notice of ' attempt to deliver' or inspections by local customs officers.


If you do not receive your order please inform us and if it has been returned to us we will offer to refund the cost of chocolate less any postal charges incurred by us.

Privacy Policy

Hazel Mountain Chocolate does not disclose buyers' information to third parties other than when order
details are processed as part of the order fulfilment.In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or
benefit from the other features that use cookies.

If you have any queries about cookies please email us on info@hazelmountainchocolate.com.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm